Frequently Asked Questions

Can you send me a sample or smaller bag?

We are not able to send samples due to our shipping process. However, your local store can help! If you would like to purchase individual packs or try out a smaller quantity, we recommend our amazing retailers across the U.S. Find a store near you using our locator app.

When do you ship online orders?

We ship on Monday through Thursday. If you place your order after 12pm CST Thursday, it will go out on Monday. For holiday schedules or unexpected changes, check the notice in red at the top of the website for exactly when orders will ship. If there is no notice showing, we are shipping on our regular schedule.

For more information about shipping and deliveries, visit here.

How do I log in?

If you are new customer, simply select your products, add them to your shopping cart and checkout. An account is created for you automatically if you make a subscription and will not require a password.

If you are a returning customer, your email may already be associated with an account for your convenience. To login, please visit the My Account page. The link is also in the top right corner of the website.

Customers with subscriptions can manage their account, orders and any subscriptions on the My Account page at any time.

How do I reset my password?

Our accounts do not require a password. Simply enter your account email and you will receive an access code via email or text to login.

Thank you so much for trusting My Perfect Pet Food!