Refund policy

Returns
Due to the perishable nature of our products, we cannot accept returns or exchanges - but, we always want to ensure your furry friend is happy. Please reach out to us via email at info@myperfectpetfood.com or chat with us at myperfectpetfood.com and let our customer experience team know how we can help!

Cancelling or Editing Orders
Please reach out to our customer experience team at info@myperfectpetfood.com for assistance. We are not able to guarantee that we will be able to edit or cancel your order once its been placed, but we will always do our best to accommodate requests. Please know, in some cases, it may be too late to make changes or cancellations.

Damages, Missing Items, or Wrong Items Received
Please inspect your order immediately upon receipt and contact us right away if the order is damaged, if items are missing, or if you receive the wrong items so that we can make things right.

Refunds
If approved for a refund, it will be automatically issued to your original payment method. Please know, it can take some time for your bank or credit card company to process and post the refund to your account - we expect your refund to be reflected back on your statement within 5-10 business days, depending on your bank and credit card company.

Have Questions?
Please feel free to contact our customer experience team via email at info@myperfectpetfood.com or chat at myperfectpetfood.com - we're available Monday-Friday* from 9 AM-6 PM ET and are always happy to help.